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Customer Care
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Disclaimer
Wholesale / Leasing Inquiries
Gift Certificates
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We want you to be delighted with any purchase you make from any of our enterprises.  Therefore, we offer a 30 day money back guarantee.

Simply return your item unopened in the original packaging with proof of purchase within 30 calendar days and we will provide a full refund or store credit for the amount of the purchase (less shipping).

We offer a one year warranty on our jewelry, having regard to the fact that jewelry is inherently delicate and all jewelry is subject to reasonable wear and tear.

Our artwork is sold as is.

 

The customer agrees to take all care while wearing, storing, caring for and enjoying their jewelry and artwork.

The customer also acknowledges that our jewelry, artwork and crystals will change over time, if they are exposed to sunlight, moisture and personal or artificial oils / chemicals / residues. These changes are an intrinsic part of the experience owning and caring for crystals, jewelry and artwork.

We provide instructions for the use of our jewelry, including storage, wearing and caring for it to a high standard (see www.santalumi.com/caring-for-your-jewelry). . The customer acknowledges these steps are necessary in order to maintain the jewelry well.

We are not medical professionals. While we are happy to support your well-being, happiness and evolution by alternative and intangible means, our practice concerns the esoteric, spiritual and metaphysical domains. Our products and services should not be regarded as akin to medical advice. If you are concerned about your physical wellbeing, please see a licensed health care professional. 

We acknowledge that in the course of business (including obtaining details for subscription to our newsletters or special deals) we obtain personal information and / or private data about our customers.

We undertake not to use, sell, trade or in any other way knowingly transfer that personal information or private data to third parties for any purpose other than the delivery of our core business as an artist, writer and jeweler.

We strive to be an ethical, sustainable business. We draw sustenance, inspiration and materials from nature. Therefore, we wish to give back to her. We commit to offering a high quality vegan range of jewelry. And with every $1000 sold, we will plant a tree to clean the air and provide a harbor for life. We also use recycled materials in our packaging.

 

In our work, we honor natures gifts and we are proud to pass them on to you.

We offer free shipping for jewelry orders within New Zealand for purchases valued at NZ$300 or more.

For orders less than NZ$300, we charge a flat fee of $NZ15 per parcel within New Zealand.

We offer free shipping on jewelry orders internationally for purchases valued at NZ$500 or more.

For orders less than NZ$500, we charge a flat fee of $NZ30 per parcel internationally.

Artwork and crystals are sent at the purchasers expense and risk. Please contact us to make arrangements satisfactory to you.

We use reputable couriers who take reasonable care with your parcel. However, we do not provide insurance and we can not accept responsibility for your jewelry goods while they are in transit.

 

Please contact us directly to make alternative arrangements for the delivery of your parcel if you are not satisfied with these conditions.

We sell electronic gift certificates via our SANTALUMI, ANGELUMI and CRYSTAL SENSITIVE websites, which can be sent to the recipient directly from us.

They are available in various increments of value, from $50 to $500 or more  by arrangement.

Gift certificates are redeemable within two years of purchase within the site they are purchased from.

We welcome wholesale / trade/ leasing inquiries. Please contact us to discuss your requirements.

We offer competitive wholesale rates for the right business partners. We also offer flexible conditions for the use of our products in professional styling.​

Payments

In most cases on our websites, we accept credit, paypal and online payments via direct bank to bank transfer.

In some cases, we offer LAYBUY and AFTERPAY as well.

For direct bank to bank payments, use the following account details (please include a relevant reference):

ASB BANK

Account Name: KL Horstmans

Account Number: 12-3219-0211156-00

KARLALISE HORSTMANS

karlalise.horstmans@gmail.com

Auckland, New Zealand

(by appointment)

TERMS & CONDITIONS

© 2022 by Karlalise Horstmans